Just call us on our phone number or use our online reservation form. If you are looking to book an airport transfer car go to our home page and make your reservation.
Can we book a taxi in advance and how would I go about doing this?
I haven’t received my confirmation email. Why is this and what can I do?
Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email.
When do I pay?
If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination.
What happens if my outbound flight is delayed?
Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge.
I have a special request (a baby chair, push chair etc.). How do I inform you?
If you need a special transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your train or airport transport booking.
Where do we meet our driver? How do we recognize our driver?
When you arrive at the airport, our driver will be holding a very clear tablet with our company logo and your passenger’s name.
Do you guarantee money back, compensation or refunds?
Yes. In the rare case that we can’t supply you with the transport service we promised, we will refund you in full. If there is no driver waiting for you at the airport once you arrive, please contact us as soon as possible so that we can find out why and get an alternative driver to you immediately.
What are your hours of operation?
We operate our Airport transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.
Are your prices per person or per vehicle?
Our prices for private transfers are quoted per vehicle and not per person.
How much will my taxi cost?
The cost of your journey will depend on the distance and vehicle type.